Return & Refund Policy  

Last Updated: October 2026

At The Boarding Pass Co., we want you to be excited about your Adventure Cards and happy with your purchase. If something isn't right, we're here to help.

Returns  

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be:

• Unused and in its original condition

• In its original packaging

• Returned with all original contents

• Purchased directly from The Boarding Pass Co. website

Adventure Card packs that have been opened, used, damaged after delivery, or are missing cards or packaging are not eligible for return unless the product arrived damaged or defective.

Proof of purchase may be required.

How to Start a Return  

Please contact The Boarding Pass Co. before sending your item back.

Include your:

• Name

• Order number

• Item you would like to return

• Reason for the return

We will provide return instructions and the appropriate return address.

Please do not send products back without first contacting us.

Return Shipping  

For returns due to a change of mind, accidental purchase, or other customer preference, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is the result of an error by The Boarding Pass Co.

If your product arrived damaged, defective, or incorrect, please contact us before returning it. When the issue is confirmed, The Boarding Pass Co. will cover the reasonable cost of return shipping when a return is required.

Damaged, Defective or Incorrect Items  

Oh no - that's not how your adventure should start!

If your order arrives damaged, defective, incomplete, or you receive the wrong product, please contact us as soon as possible after delivery.

Please include your order number and photographs of the product, packaging, and shipping label when applicable. This helps us resolve the problem quickly and, when necessary, file a claim with the shipping carrier.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

Refunds  

Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Original shipping charges are not refundable except when required by law or when the return results from an error by The Boarding Pass Co.

Exchanges  

If you would like a different Adventure Card pack, please contact us. When possible, we will be happy to help arrange an exchange for an unopened and eligible product.

Customers are responsible for any price difference and applicable shipping charges unless the exchange is required because we sent an incorrect or defective product.

Final Sale Items  

Items specifically marked Final Sale at the time of purchase are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Products Purchased From Other Sellers  

This Return & Refund Policy applies only to products purchased directly from The Boarding Pass Co.

If you purchased Adventure Cards from a travel advisor, retailer, marketplace, or another authorized seller, please contact that seller regarding their applicable return and refund policy.

Cancellations  

If you need to cancel an order, please contact us as quickly as possible.

We will make every reasonable effort to accommodate your request. However, once an order has entered processing or has shipped, we may not be able to cancel it. In that case, the regular return policy will apply.

Contact Us  

If you have questions about a return, refund, damaged product, or your order, please contact us using the contact information provided on our website.

We want your Adventure Cards to be the beginning of a great adventure - not a headache. If there's a problem with your order, please reach out and give us the opportunity to make it right.